Privacy Policy

What is this Privacy Policy for?

This privacy policy is for this website [janelewis.co.uk] which is operated by Chester Healthcare Limited and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the user’s experience while visiting the website. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, in accordance with relevant legal obligations. Every effort has been made to ensure a safe and secure form to email submission process, but users should be aware that they email any information at their own risk.

This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted, which includes using your details to subscribe you to any email newsletter program the website operates. This is generally done only after obtaining your express permission when submitting any form by email or online. Alternatively you may have previously purchased, or made enquiries about, a product or service that the email newsletter relates to. However this is by no means an entire list of your user rights in regards to receiving email marketing material. We can confirm that your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act and the General Data Protection Register. No personal details are passed on to third parties nor shared with companies/people outside of the company that operates this website. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (but note that this is not a comprehensive list). This information is used to refine future email campaigns and supply the user with more relevant content based on their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will by detailed instead.

Users may also want us to ensure that we never again send them any emails or similar electronic messages. In those circumstances the User’s details will be kept securely to ensure that they are never contacted again, including by mistake.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. Users will be aware that external links are clickable text/ banner/ image links to other websites. The owners of this website cannot guarantee or verify the contents of any externally linked website, despite their best efforts. Users should, therefore, note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be sought and placed through our advertising partners, who will likely have their own detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may, in turn, be saved on your computer’s hard drive. Users should, therefore, note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the individual social media’s terms and conditions of use. Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution with regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform, over which this website and its owners have no influence or control, may track and save your request to share a web page respectively through your social media platform account.

Facebook Custom Audience Pixel

A Custom Audience Pixel is a tiny piece of Javascript code which we have incorporated into each of our website pages. This piece of code transmits specific events and user-defined data to Facebook by converting your email address to a unique number that Facebook uses to recognise users.

We use Custom Audience Pixels to record information about the way visitors use our website, including which pages are visited, allowing us to display interest-based ads to you when you are using Facebook, based on your experience with us. The Custom Audience Pixel does not disclose any personal information about individual users to Jane Lewis and it is impossible for Jane Lewis to discover the identity of any individual users. As such this is not personal data and so will not be subject to the GDPR.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms use shortened URLs [web addresses] (this is an example: https://bit.ly/2Io3uvk).

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 – The Guide
Twitter Privacy Policy
Facebook Privacy Policy
Google Privacy Policy
Linkedin Privacy Policy
MailChimp Privacy Policy

Summary

We will continue to amend and revise this guidance to ensure that Jane Lewis complies with the law and best practice.

If you need to speak us about any issues involving your data please email:
dataenquiries@janelewis.co.uk