When I stepped into the role of Managing Director at Jane Lewis, I knew I was joining an absolutely fantastic team with shared, deep-rooted values. But whilst these values underpinned every action we took at Jane Lewis, it wasn’t clear to others why we take such care and pride in our work.
That’s where idea of The Jane Lewis Pledge began!
Integrity and Transparency
In healthcare, trust is everything. Our staff care for vulnerable individuals, and we trust them to provide exceptional care—just as they trust us for unwavering support. For candidates, this means honest communication, constructive feedback, and guidance every step of the way.
For clients, it’s about delivering on our commitments with integrity—providing skilled, compassionate staff who align with their values, without any hidden fees or last-minute surprises.
Transparency isn’t just a value—it’s the foundation of the trust we’ve built with our candidates and clients. By ensuring clarity in every interaction and decision, we create lasting relationships rooted in confidence and mutual respect. It’s our way of saying: We’re in this together, and you can rely on us.
Timeliness
In the fast-paced world of healthcare staffing, timeliness is essential. Whether it’s filling a last-minute shift for a client or responding to a candidate’s query, we know that every moment counts.
We don’t want anyone to ever feel like they’re left in the dark, so we pledge to maintain timely communication to both candidates and clients.
A Personalised Service for Everyone
Whether it’s finding the perfect role for a nurse or upskilling our staff to provide a client with the exact skillset they require, personalisation is at the core of what we do. It’s not just a tick box exercise for us; it’s about ensuring we are placing the right people with the right client.
For our candidates, it’s about more than just finding a job—it’s about discovering what fits their skills, goals, and lifestyle. Whether you’re looking for flexibility or a way to diversify your experience, we take the time to get to know you and match you with opportunities that genuinely suit you.
For our clients, personalisation means more than meeting a brief. It’s about providing staff who seamlessly integrate into their teams and bring the right expertise and approach to their service. Whether it’s identifying the ideal nurse for a specialist role or providing bespoke training to meet specific client needs, we ensure every placement is just right.
Quality
Quality isn’t just a buzzword for us—it’s a principle we live by. We are dedicated to upholding the highest standards by continuously training our candidates and ensuring they deliver exceptional care.
For our nurses, healthcare assistants, and support workers, this means access to up-to-date training and resources that allow them to grow and excel.
For clients, our focus on quality ensures that every candidate we place is thoroughly vetted, rigorously trained, and ready to meet the unique needs of each service.
Support Every Step of the Way
I often hear stories from our staff about how supported they feel working with Jane Lewis, and nothing makes me prouder. We understand that healthcare is demanding, and our candidates need a partner who stands by them—through revalidation, training, or even just a friendly chat.
Likewise, our clients rely on us for swift, reliable solutions when they’re under pressure. Support isn’t just a service we offer; it’s a promise we keep.
Feedback and Improvement
In such a vital industry, there’s no room for complacency. The world of healthcare is always evolving, and so are we. That’s why feedback is such an important part of the Jane Lewis Pledge. We actively seek insights from both candidates and clients, using their experiences to refine and improve our services.
For our team, this means listening to what’s working and addressing what isn’t. Whether it’s tweaking our recruitment process, enhancing our training programs, or improving our communication methods, we are committed to constant growth. This feedback loop not only strengthens our partnerships but also helps us maintain our position as a trusted leader in healthcare staffing.
Commitment to Service
Professionalism and care are at the core of everything we do. Our commitment to service means ensuring every interaction with Jane Lewis is a positive experience, whether you’re a candidate seeking new opportunities or a client in need of support.
When you work with Jane Lewis, you’re not just choosing a healthcare staffing agency—you’re choosing a partner who truly cares about delivering excellence.
What the Pledge Means to Me
For me, the Jane Lewis Pledge is more than a set of commitments—it’s a daily reminder of why we do what we do. It’s a standard we hold ourselves to, a reflection of our values, and a promise to every individual we work with.
In an industry as essential as healthcare, our pledge is how we ensure we’re making a difference. It’s how we build trust, foster growth, and create lasting partnerships. I couldn’t be prouder to lead a team that lives and breathes these values every day.
Thank you to everyone who puts their trust in Jane Lewis—whether you’re a candidate seeking new opportunities or a client relying on us for exceptional care. The Jane Lewis Pledge is our promise to you, and it’s one we’ll continue to uphold.
