At Jane Lewis, personalised care means more than meeting clinical needs – it means helping people live full, meaningful lives!
Recently, we supported an individual on a deeply personal journey back to India to reunite with family, a reunion that had not been possible since before Covid. It was a trip that had been planned for some time and carried enormous emotional significance.
To help make this happen safely and smoothly, Support Workers Joshua and Emily travelled with him, providing round-the-clock care, reassurance and advocacy throughout the trip.
The Purpose Behind the Journey
This was far more than a holiday. It was an opportunity to reconnect with loved ones after years apart.
Our support team provided:
- Personal care
- Administration of medication
- Ongoing health monitoring
- Emotional reassurance
- Advocacy to protect the individual’s choices and independence
The primary goal was simple but powerful: to make sure he could travel safely and reconnect with family while maintaining dignity, autonomy and wellbeing.
One of the Support Workers Joshua explained:
“The purpose of the trip was to ensure the individual could safely travel to India to see his family, who he hasn’t seen since before covid, and to help in any way possible while we were there! This included personal care, administration of medications, and his basic needs. I believe it has been something that they have been planning for quite some time.“
Advocacy and Person-Centred Care Abroad
Travelling internationally – particularly after years apart – can bring mixed emotions. Alongside managing clinical responsibilities, our team prioritised communication and reassurance throughout.
They worked closely with the individual each day to understand what he wanted to do, when he needed rest, and how he wished to spend time with family. Where necessary, they advocated on his behalf to ensure his choices were respected.
This commitment to person-centred care remains consistent, whether support is delivered locally or overseas.
Cultural Sensitivity and Meaningful Moments
While in India, the team supported visits to significant cultural and spiritual sites, including the Golden Temple in Amritsar. Although wheelchair access restrictions prevented entry to certain areas, alternative arrangements were made to ensure he could still experience the surroundings in a meaningful way.
Moments like these highlight the importance of flexibility, creativity and cultural awareness within complex care – ensuring that physical barriers do not prevent emotional or spiritual connection.
Managing Challenges Professionally
International care delivery presents unique challenges, including:
- Language barriers
- Different healthcare systems and environments
- Extended 24/7 support without traditional downtime
- Heightened responsibility due to unfamiliar surroundings
Through teamwork, technology and proactive communication, these challenges were managed effectively. Night monitoring was shared to maintain staff wellbeing, and translation tools were used to overcome communication barriers with family members.
The Importance of Detailed Planning
Although the trip was confirmed within a relatively short timeframe, comprehensive coordination from our team ensured that:
- Risk assessments were completed
- Travel arrangements were carefully reviewed
- Medication plans were organised and compliant
- Contingency planning was in place
- Staff felt confident and supported throughout
- Everything was carried out respectfully
Hanah, Southeast Branch Manager, shared:
“This journey perfectly reflects what personalised care means in practice. It’s about understanding what truly matters to the individual and doing everything possible to make it happen safely. Experiences like this show that complex care doesn’t limit life – with the right planning and the right team, it can enable it.”
The services Case Manager shared:
“The trip to India was completed successfully, and both the individual and his family have been extremely positive about the overall experience. The support delivered by Emily and Josh was consistently excellent throughout the trip. They demonstrated professionalism, reliability, and a calm, confident approach in every situation. Their input ensured that the client felt safe, supported, and fully able to enjoy time with his family abroad.
Feedback from the family has been very strong. They shared that they were “so happy” with the quality of support provided and confirmed they would “happily use Jane Lewis services again” based on this experience alone.
Overall, the trip ran to a high standard, and the collaborative effort between the support workers, Hanah, and the wider team directly contributed to its success.“
What This Means for Case Management Clients
This trip is a strong example of how Jane Lewis can support case management companies and those requiring specialist complex care – not only within the UK, but internationally where required.
Our services include:
- Nationwide complex care staffing
- Experienced Support Workers trained in high-dependency and neurological care
- Medication management and clinical compliance
- 24/7 support and on-call assistance
- Detailed risk assessment and travel planning
- Advocacy-led, person-centred delivery
- Flexible short-term, long-term and project-based packages
Whether supporting day-to-day care at home, facilitating travel, or enabling once-in-a-lifetime experiences, our approach remains consistent: safe, personalised, and outcome-focused.
If you’re supporting someone with complex care needs and would like to explore how we can help facilitate safe travel or meaningful experiences like this, our team would be happy to discuss a tailored solution – get in touch today!
